Return and Refund Policy

Returns & Refunds Policy

Last Updated: March 6, 2025

At thebreakdownbreakdown.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help with our hassle-free return and refund policy.

1. Returns

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original condition, and in the original packaging.
  • A receipt or proof of purchase is required to process a return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

If an item is marked as final sale, it is not eligible for a return.

2. Refunds

Refund Process

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be applied to your original payment method within a few business days.

Partial Refunds

In some cases, only partial refunds will be granted:

  • Items not in their original condition, damaged, or missing parts not due to our error.
  • Items returned after the 30-day window.

3. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take several days before your refund is officially posted.
  3. Contact your bank—processing times may vary.

If you’ve done all of the above and still haven’t received your refund, please reach out to us at admin@thebreakdownbreakdown.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at admin@thebreakdownbreakdown.com and send the item to:

📍 The Breakdown Breakdown
78 Baldwin Ave, Jersey City, NJ 07306

5. Shipping for Returns

  • Return Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total refund.
  • Shipping Time: The time it takes for an exchanged product to reach you may vary depending on your location.

6. Contact Us

For any questions or assistance regarding your return, feel free to contact us:

📧 Email: admin@thebreakdownbreakdown.com
📍 Address: 78 Baldwin Ave, Jersey City, NJ 07306